Moonspan Support
The fastest way to reach me is Send Feedback in the app’s Settings, which includes the details I need to help. You can also email [email protected]. I usually reply within two business days.
Common questions
How do I restore my purchase?
Open the Moonspan Pro screen in the app and tap Restore Purchases. Use the same Apple ID you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On iPhone, open Settings, tap your name, then Subscriptions, and choose Moonspan. You can also tap Manage Subscription from within Moonspan’s Settings.
Why is moonrise/moonset slightly different from what I expected?
Moonspan computes rise and set for the exact place you choose — current location or a saved city — and current-location accuracy is roughly 3 km. Choosing the nearest city instead of current location can also shift times by a minute or two.
My widgets or Live Activity aren’t updating.
Widgets and the Moon Tonight Live Activity read from the app’s local App Group data, so open Moonspan at least once to refresh them, and make sure Background App Refresh is on for Moonspan in iOS Settings.
Why does Moonspan ask for Health access?
Only if you turn on “Save mood to Apple Health” or “Show sleep from Apple Health” in Settings → Moon Log & Health. Both are off by default and optional — the Moon Log works fully without them.